FAQ

CONTACT US: Email: Support@Zuanoutlet.com Please revise our working schedule; Normal case; 3 working days Wrong item/colour/size & others; 14 working days Return item; 14 working days Refund; 14 working days Email after 1pm on Friday will be replied on the next working day

Zuan Outlet is an online store, where our focus is our material and experience qualities we provided to you! More about us.

You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped.

No changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.

Yes, you can request for order cancellation but it will be subject to the discretion of our team, depending on your cancellation reason (e.g.: duplicated order). Kindly drop an email at Zuanoutlet@gmail.com with the following details for us to process your request. - Email subject (Zuan's Order Cancelation Request) - Order Number: - Email Address: - Contact Number: - Reason of cancellation: Note: Please state email subject to avoid disregard by our team.

We accept VISA & MASTERCARD credit/debit cards, Split, Boost, GrabPay, and more via our payment gateway service providers. A full list of payment method options will be displayed upon checking out.

No. We do not accept COD for order for now.

Atome is a payment method where you can buy first and pay later, opt to pay via Instalment with 0% interest and no processing fee. All you need to do is choose Atome as your payment option when checking out. Fill in your details to complete the registration/payment and the first instalment will be deducted upon completing checkout. More details can be found by visiting Atome.

We advise you to quickly reach out to our customer service team at Zuanoutlet@gmail.com and we will investigate with our finance department. Please be sure to supply us with the below details in the email: - Email subject (Order: Double Charge) - Email address: - Contact Number: - Payment Transaction ID: - Date of Transaction:

Yes, you can. We will sent you official receipt through your E-mail.

You may either choose Poslaju or Ninjavan or DHL E-Commerce service for local shipment within Malaysia. For international delivery (outside Malaysia), only DHL Express is available. Note: the availability may vary depending on the service coverage area by respective partners.

Once your payment has been verified, we will process and ship your order within 2 business days. Orders made after 9AM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

All local and international delivery fees will be automatically calculated based on the parcel’s weight/dimension and your shipping country during checkout.

It will take approximately 3 - 5 business days from the order shipped date, for local delivery (West Malaysia) and 5 - 7 business days for Sabah and Sarawak. For international orders, the delivery time frame is subjected to the courier service provider, country of destination as well as customs clearance. The estimated delivery time frame is between 7 - 10 business days

You can track the order delivery status by entering your tracking number to your courier. Click here for DHL, NinjaVan & Poslaju

In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 business days.

It may take up to 24 hours for our delivery partners to update the details of your parcel upon its pick-up. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly drop us an email with your order and tracking numbers to Zuanoutlet@gmail.com in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.

No. No change can be done once order has been made. Please, check your address before checking out.

Our delivery partners will make 3 delivery attempts, or a note will be left at your doorstep if there's no one around during the delivery. You may contact them directly to check the status of the parcel or to arrange a self-pickup at their facility.

In the case of a failed delivery, our customer service team will drop you an email to notify and advise further for a re-delivery arrangement. Additional charges on postage may be imposed for us to arrange a second delivery.

Yes, you may use your office address as your delivery destination. Be sure to provide us with your full name, department and building name/floor to ensure the delivery is made accurately.

No, we do not facilitate self-pickups at the moment.

Unfortunately, no, we are unable to deliver to P.O. boxes.

All International shipments will be facilitated by DHL Express.

All shipping fees are calculated at checkout and will be based on the parcel weight/dimension as well as the delivery address/country.

All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Zuan outlet cannot control and is not responsible for any duties applied to your package. You should contact your local customs office for the fee calculations.

Yes, you can. Be sure to provide full address, full name, contact number, country and postcode in our order form. Note: An additional charges may occur for International delivery.

Yes, you can. Kindly submit a request to our customer service representative at customerservice@nhprima.com.my and our agent will assist you in the process to return and refund. Please view our return policy on the type of items and conditions eligible for returns.

You may refer to our Returns Policy for the type of purchases which are not eligible for returns.

Yes you can. The same policy applies for international orders.

For online purchases, you may submit a Return & Refund Request to our customer service representative at customerservice@nhprima.com.my for a refund to be made. You can then proceed placing a new order on our website with your new preference of size, colour or collection. Product exchange is not available for online purchases.

You will have a 30-day window from the date of purchase with the original receipt/invoice to return the item. Upon acceptance of the return request, all returned items will take up seven (7) to ten (10) working days to be processed by our team.

We offer reverse pick-up by our courier partners at your doorstep as well as physical drop-off at our courier partner’s branches. Kindly send a return request to customerservice@nhprima.com.my for the return arrangement. Our customer service representative will attend to your request within one (1) working day

Once you have arranged returning back the item to us, please allow seven (7) up to ten (10) working days for our team to do necessary checks and organize for the refund to be made.